AUTOCALLER - automated call system

About the project:

The automated notification system AutoCaller is designed to organize the process of automatic notification by telephone of an unlimited number of subscribers according to pre-prepared lists.

CRM

Web

Principle of operation

The principle of operation of the autodialer program is the parallelism of calls, Autocaller automatically calls 50 contacts per unit of time.

Sequencing

The sequence of actions is set by you:
the contact database that needs to be called is entered into the CRM;
The administrator creates a dialogue tree with questions and expected answers by recording audio messages according to the structure of the dialogue; the administrator selects the subscriber's response options;
and finally launches the so-called 'autocall' (autocaller): CRM itself dials the client in the background, plays the created dialogue with an audio message from the administrator and collects the subscriber's responses

Auto redial actions

When making a notification, the system determines the state of the number of the called subscriber, in case of a busy number or no answer, the system repeats the call after a while. In this case, all possible telephone numbers of the subscriber are traversed in parallel. If the system did not get through a certain number of times, then the task is closed automatically as 'it is impossible to get through'